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UPDATES, DISCOUNTS, SHIPPING, FAQ's, PRIVACY STATEMENT

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updates

September 1, 2010

All of our web pages have been updated as of September 1, 2010. Unfortunately, orders are no longer being accepted.

We are CLOSED until February 2011.

ALL orders received up to 8:30 pm EST will be processed and shipped by September 5th, 2010.

New arrivals include nothing right now. Really BIG updates are pending. We will post new information here as it becomes available.

Check back often !!

Show Updates :

The Barrel Store will be vending at the following shows:

  • London Scale Model Show on October 2, 2010 at the Carling Heights Optimist Community Center, 656 Elizabeth St., London, Ontario.
  • Ajax 30 on October 30, 2010 at J. Clarke Richardson Collegiate, 1355 Harwood Ave. N., Ajax, Ontario.

Stock Update :

The web site accurately reflects our current stock as of September 1, 2010, so you know what we do and don't have. Each item is now identified individually as "Sold Out" or "In Stock" in the Stock Status column. You will also notice (hopefully) that more items have images attached to them. This way you can verify what you are ordering.

Our Clearance page has bee updated with new items and lower prices! Quantities are limited.
New stock and restock of Track sets are posted.
Updates to the Figures page are complete.
The last of the updates is complete. TMD is now out of business. Accessories, Detail Sets and Conversions & Full Resin Kits are available until they're gone and then they are gone for good.

Special Discounts:

The Barrel Store only offers a discount of 0% during our move. These discounts will not be carried over to any shows we will be attending.

If there is anything you see and like (or don't like) about the site, please drop us a note at info@thebarrelstore.com. We're always interested in Customer feedback.

   
 
 
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All orders over certain values will enjoy the following discounts. Discounts will be calculated only on sub-totaled regular priced items before taxes as applicable between the ranges listed below.

 
DISCOUNT SCHEDULE.....
From... To...
Regular Discount
$50.01 $150
0%
$150.01 $500
0%
$500.01 and up
0%

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Destination
Air
Surface
UNITED STATES
0g-250g
$8.25
0g-250g
$6.50
  251g-500g
$10.10
251g-500g
$9.00
  501g-1kg
$15.50
501g-1kg
$12.75
  1kg-2kg
See Below *
1kg-2kg
See Below *
INTERNATIONAL
0g-250g
$9.75
0g-250g
$7.25
  251g-500g
$19.00
251g-500g
$11.00
  501g-1kg
$36.00
501g-1kg
$17.50
  1.01kg-2kg
$54.00
1.01kg-2kg
$24.00
CANADA
Expedited Parcel <1kg
11.95 (Flat Rate)
  Parcel Post > 1kg
Parcel Post Rate charged by actual weight

 

 

 

 

 

 

 

The default shipping method is AIRMAIL. Be aware that the average weight of a small box and packing is 150g.

International/USA shipping rates depicted above do NOT include tracking numbers... once the package is shipped, it is no longer the responsibility of The Barrel Store. If tracking is desired, the item must be shipped as Parcel Post.

* Shipments over 1kg to the US will be shipped Parcel Post... usually starting at $23 CAD. *

Insurance may be requested but will result in the package being deemed a PARCEL by Canada Post... costs increase dramatically.

Customs declarations will be indicated as the total dollar value of items purchased (not including shipping). Please do not request a reduced declaration as it is illegal and unethical. We do not and will not conduct business that way.

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Do you have a store?

The Barrel Store is an eCommerce enterprise. As such it does not have a store front. The prices are low because there is no "overhead" associated. The store does consist of about 1200 square feet of space... mainly racks of inventory.

How do I order?

Several methods are available... the preferred method is the ONLINE ORDER FORM. The form is available at the top and bottom of each product page. Alternatively you can use the FAX ORDER FORM (also available on the top and bottom of each product page)... simply fill out the form on your PC and fax it to the store. As well, you are invited to call your order in... but be aware that the phone is answered in the evenings only (Eastern Standard Time). Also feel free to email your order... particularly if your credit card information is already on file. The last option is to place an order (phone or email), determine availability and total cost, and pay with a MONEY ORDER or PAYPAL. This will cause a delay in shipping until the money order or PAYPAL funds notification arrives.

Is the online order form safe?

Yes. The secure order form is encrypted at the source (when you submit the order) and is decrypted at the store.

How is the exchange rate calculated?

The credit card companies will perform the exchange calculations and present them on your statement. If you are paying with a money order, you will be asked to pay in $CAN or $US (your bank will help in determining the exchange rate).

If there is no picture for an item, does it mean it is out of stock?

Absolutely not! It just means no picture is readily available, or we have been to lazy to get one (most likely the case).

Why don't you carry diorama buildings?

We do now! Selected buildings are coming into stock. Check our "Diorama Items" for these items. Do remember that plaster or resin building kits are very heavy and also quite fragile. Heaviness equates to bulk and bulk equates to expensive shipping. Just so you know......

Why do parcels seem to take so long to ship?

This is the $64,000 question. It would seem logical that using airmail should mean a maximum of 4 days anywhere in the world... Unfortunately this in not the case. Experience has shown it is the norm to expect a 2 week shipping period... please remember that the parcel is handled by, and subjected to, multiple postal services and customs procedures. One parcel to Italy took 8 weeks to arrive... this is an exception, but caused quite a bit of concern.

Why is insurance so expensive?

Canada Post will only insure Regular Parcels... which of course have a rate schedule of their own... usually twice that of the Small Packet rates. The bulk (95%) of shipments are classified as small packets... hence a reasonable shipping charge.

Why does no-one answer the phone when I call?

Please be aware that we are temporarily CLOSED. You are invited to leave a message via email.

Do you have a Toll Free number?

It has been disconnected for now....1-877-XXX-XXXX.

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The Barrel Store ® provides this statement to demonstrate our commitment to privacy. Our customer related information practices are as follows…

Sharing of Information
We do NOT and will NOT share any customer information with any third party.

Purchasing
The Barrel Store has several purchase options:
1) secure online order form,
2) fax order form,
3) secure email.
Information collected from a customer through the order process will be used to bill or credit the customer for products purchased or returned... nothing more.

Links
This site contains links to other web sites. We are not responsible for the privacy practices or the content of these web sites.

Security
The Barrel Store takes commercially reasonable measures to ensure that all information collected from customers is protected against loss and unauthorized access. We use generally accepted information security techniques such as firewalls, access control procedures, and cryptography to protect information against loss and unauthorized access.

If you have any questions about this privacy statement, the practices of the site, or your dealings with The Barrel Store, you can email us at info@thebarrelstore.com.

 
   

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Prices are quoted in CANADIAN DOLLARS. To convert prices please click here.

Applicable taxes, shipping and handling will be applied to the total order.

Click here to use our secure on-line order form... Click here to display and print our fax order form...

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