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Do you have
a store?
The Barrel Store
is an eCommerce enterprise. As such it does not have a store front.
The prices are low because there is no "overhead" associated.
The store does consist of about 1200 square feet of space... mainly racks
of inventory.
How do I order?
Several methods
are available... the preferred method is the ONLINE ORDER FORM. The
form is available at the top and bottom of each product page. Alternatively
you can use the FAX ORDER FORM (also available on the top and bottom
of each product page)... simply fill out the form on your PC and fax
it to the store. As well, you are invited to call your order in... but
be aware that the phone is answered in the evenings only (Eastern Standard
Time). Also feel free to email your order... particularly if your credit
card information is already on file. The last option is to place an
order (phone or email), determine availability and total cost, and pay
with a MONEY ORDER or PAYPAL. This will cause a delay in shipping until the money
order or PAYPAL funds notification arrives.
Is the online
order form safe?
Yes. The secure
order form is encrypted at the source (when you submit the order) and
is decrypted at the store.
Did you hear the ultimate soldier's joke? 
By the time the soldier pulled into the little town, every hotel room was taken. "You've got to have a room somewhere", he pleaded with a proprietor. "Well, I do have a double room with one occupant, but he is an Air Force guy" admitted the manager, and he might be glad to split the cost. But to tell you the truth, he snores so loudly that people in adjoining rooms have complained in the past. I'm not sure it'd be worth it to you.
" No problem." the tired Army guy assured him, "I'll take it." The next morning the soldier came down to breakfasts bright-eyed and bushy tailed. "How'd you sleep?" asked the manager. "Never better", said the soldier. The manager was impressed. "No problem with the other guy snoring all night long?" "No, I shut him up in no time", explained the soldier.
"How'd you manage that?" asked the proprietor.
"Well, he was already in bed, snoring away, when I walked into the room, so I gave him a kiss on the cheek" explained the soldier. “Then, I whispered in his ear 'Good night beautiful', and he sat up all night watching me."
How is the
exchange rate calculated?
The credit card
companies will perform the exchange calculations and present them on
your statement. If you are paying with a money order, you will be asked
to pay in $CAN or $US (your bank will help in determining the exchange
rate).
If there is
no picture for an item, does it mean it is out of stock?
Absolutely not!
It just means no picture is readily available, or we have been to lazy
to get one (most likely the case).
Why don't you
carry diorama buildings?
Plaster or resin
building kits are very heavy and also quite fragile. Heaviness equates
to bulk and bulk equates to expensive shipping. And there is nothing
worse than paying for an item and having it arrive damaged. These experiences
have influenced the decision NOT to carry those types of items.
Why do parcels
seem to take so long to ship?
This is the $64,000
question. It would seem logical that using airmail should mean a maximum
of 4 days anywhere in the world... Unfortunately this in not the case.
Experience has shown it is the norm to expect a 2 week shipping period...
please remember that the parcel is handled by, and subjected to, multiple
postal services and customs procedures. One parcel to Italy took 8 weeks
to arrive... this is an exception, but caused quite a bit of concern.
Why is insurance
so expensive?
Canada Post will
only insure Regular Parcels... which of course have a rate schedule
of their own... usually twice that of the Small Packet rates. The bulk
(95%) of shipments are classified as small packets... hence a reasonable
shipping charge.
Why does no-one
answer the phone when I call?
Please be aware
that store hours are deemed as 6 pm - 10 pm on weekdays except Wednesday and 10
am - 5 pm on weekends. You are invited to leave a message, but the
best mechanism for communication is via email.
Do you have
a Toll Free number?
You can call toll
free in North America at 1-877-455-7997.
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